Contact Us

PHONE:

Call us toll-free Monday through Friday between the hours of 9:00 AM and 6:00 PM eastern time (6:00 AM - 3:00 PM pacific time) and Saturday between the hours of 10:00 AM and 4:00 PM eastern time (7:00 AM - 1:00 PM pacific time).

TOLL FREE: 888-742-4172

We make every effort to be available by phone during these hours. We apologize if you get our voicemail when you call. Please leave a message or email us with your questions or comments and we will contact you back as quickly as possible.

FAX:

Fax your orders, questions, or comments to us 24 hours a day

888-519-4572 (note this is a fax line only, see above for customer service)

ADDRESS:

Our corporate headquarters is located outside of Philadelphia, PA.  If you need our mailing address, please contact a customer service representative at 888-742-4172.

EMAIL:

Got a question?  Maybe we've already answered it!  Check out our FAQ's.  Or for returns, please visit our RETURNS page. Otherwise, to send The Basket Lady an email, simply fill out the form below.  We will respond to your email as quickly as possible.  If you have a question about a particular item, please be sure to include the Item # and Product Name.

Are you a blogger or magazine editor looking for PR Inquiries? If so, contact our PR team directly. If you are interested in Corporate Sales, please contact our corporate sales team.

In order to minimize spam and ensure that an actual person (not computer program) is contacting us, we require that you type in the two words in black font that are shown in the top of the red box at the bottom of this page.  The letters are intentionally distorted and may occasionally be a bit difficult to read.  If you cannot read the words and would like different ones, click on the refresh button  in the red box.