Returns

We're sorry to hear that you'd like to return some baskets. As consumers ourselves, we know how important it is to receive excellent customer service, and The Basket Lady strives to satisfy all her customers. We will do everything we can to achieve that, but we also ask that our customers follow our "Returns & Refund Policy".

In order to make a return, you will need to receive a Return Authorization # and shipping instructions. Please fill out the form and we will promptly get back to you with that information.

Note that we do not do exchanges. Instead, you will need to make a return request for the baskets you no longer want, and then place a new order for the new baskets.

We all occasionally make mistakes and we strive very hard not to make any. However, if you received the wrong item, don't worry, we will replace it with the correct one right away at no additional cost to you. Please contact a Customer Service Representative at 888-742-4172 or by email, and we'll get this fixed in a jiffy.

We pack all of our baskets so that they arrive snug, safe, and secure. If an item does arrive damaged, please notify us within 7 days, so that we can figure out what steps need to be taken. Please contact a Customer Service Representative at 888-742-4172 or by email to report the damage and request a replacement. Please do not discard the carton that the basket was delivered in, especially if there is visual damage to the carton.

If you choose to receive a pre-paid return label, this allows you to get the benefit of our discounted shipping rates while making your return. If you select this option below, the cost of the return shipping will be deducted from your refund. When you receive your Return Authorization email, we will let you know what the total refund is that you will receive.