Shipping Information


FREE SHIPPING on every order, every day!!
We offer free ground shipping to orders being shipped to a physical address within the lower 48 states in the US only. This offer does not apply to corporate orders and order requiring freight shipping. For orders going to Alaska, Hawaii, or any international destination, see below for more details on shipping to these restricted locations.

Please note that return shipping cost is not free. Please refer to our Returns & Refund Policy for further details.


We strive to ship all orders within 2-3 business days of placing your order. If for any reason we are unable to ship within that time-frame we will notify you by e-mail. Our shipping charges are based on the subtotal value of the order. 

Below is the estimated time-in-transit map from FedEx from our warehouse for UPS Ground service. Note that delivery times may be longer depending on your exact location. If your shipping address is residential, deliveries are made from Tuesday through Saturday. Deliveries to commercial addresses are made from Monday to Friday.

FedEx Ground Estimated Time in Transit Map for The Basket Lady


We do ship to Hawaii, Alaska, Puerto Rico, and Canada via UPS only. If you live in one of these locations and would like to order baskets, please contact us by phone or email to determine what the shipping cost will be.  Please note that for Canadian orders there is an additional handling fee for completing the required customs paperwork.  The customer is also responsible for paying any customs duty.

 We unfortunately cannot ship to other international locations, due to the high cost of shipping.


All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact us immediately and we'll reach out to the carrier to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.