Shipping Information

 

 

SHIPPING RATES  

FREE SHIPPING on every order, every day!!
We offer free ground shipping to orders being shipped to a physical address within the lower 48 states in the US only. This offer does not apply to corporate orders and order requiring freight shipping. For orders going to Alaska, Hawaii, or any international destination, see below for more details on shipping to these restricted locations. 

Please note that return shipping cost is not free. Please refer to our Returns & Refund Policy for further details.

SHIPPING INFORMATION

We strive to ship all in-stock items within 2-5 business days of placing your order. If for any reason we are unable to ship within that time-frame we will notify you by e-mail. Our shipping charges are based on the subtotal value of the order. 

Below is the estimated time-in-transit map from UPS from our warehouse for UPS Ground service. Days are from date of shipment and do not include weekends. Note that delivery times may be longer depending on your exact location.

Below is the estimated time-in-transit map from FedEx from our warehouse for FedEx Ground/Home Delivery service. Days are from date of shipment and do not include weekends. Note that delivery times may be longer depending on your exact location. 

Smaller cartons may ship via USPS.

AK, HI, PR, CANADA AND ALL OTHER INTERNATIONAL LOCATIONS


We do ship to Hawaii, Alaska, Puerto Rico, and Canada via FedEx only. If you live in one of these locations and would like to order baskets, please contact us by email to determine what the shipping cost will be.  In order for us to calculate a shipping quote, you will need to include:

  • item name/color/size
  • SKU
  • quantity
  • shipping address

Please note that for Canadian orders there is an additional handling fee for completing the required customs paperwork.  The customer is also responsible for paying any customs duty.

We unfortunately cannot ship to other international locations, due to the high cost of shipping.

 

LOST, STOLEN OR MISSING PACKAGES

All shipments from The Basket Lady include tracking with delivery confirmation through USPS, UPS or FedEx. Once tracking confirms a package was delivered to the shipping address provided at checkout, our responsibility for that shipment ends. We are not able to replace or refund orders that are lost, stolen, or missing after carrier tracking confirms delivery to the address on file — this includes packages taken from a porch, mailroom, or other delivery location after drop-off.

If tracking shows "delivered" but you can't locate your package:

1. Check the delivery area thoroughly — porches, side doors, garages, mailrooms, and with neighbors or a building's front desk.
2. Wait 24 hours. Carriers occasionally mark a package "delivered" shortly before it actually arrives.
3. Contact us within 7 days of the delivery date. After that window, carriers are often unable to open an investigation, and we won't be able to assist.
4. For suspected theft, we may ask for a police report number. This is sometimes required by the carrier to process a claim and helps us determine next steps.

We recommend having packages delivered somewhere they can be retrieved promptly — a workplace, a location with a doorman or front desk, or wherever you know someone will be available — particularly for higher-value orders.