We offer an easy 30-day return policy on purchases. We will refund your order total, less costs for shipping. Please be mindful of the following details about returns:
|ORDER SUBTOTAL||RETURN SHIPPING DEDUCTION|
|up to $24.99||$9.99|
|$25.00 to $49.99||$12.99|
|$50.00 to $74.99||$15.99|
|$75.00 to $99.99||$17.99|
|$100.00 to $124.99||$19.99|
|$125.00 to $149.99||$21.99|
|$150.00 to $174.99||$25.99|
|$175.00 to $199.99||$29.99|
|$200.00 to $249.99||$36.99|
|$250.00 to $299.99||$44.99|
|$300.00 and greater||15% of subtotal|
The few exceptions that cannot be returned:
No returns will be accepted after 30 days.
WHAT IF MY ORDER ARRIVES DAMAGED?
We pack all of our baskets so that they arrive snug, safe, and secure. If an item does arrive damaged, please notify us within 7 days, so that we can figure out what steps need to be taken.
DELIVERED BUT NOT DELIVERED
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact us immediately within 7 days of ship date and we'll reach out to the carrier to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Orders placed through our corporate accounts department cannot be returned or refunded.
HOW TO RETURN AN ITEM OR ORDER