Long Low Wicker Basket

Long Low Wicker Basket

I am very pleased with this basket. I’m using it as a toy box for my dogs toys. It’s very sturdy and will hold up for many years. And the best part, it matches my decor perfectly.

Absolutely fantastic

I am adding more pictures to my previous review for the 2 baskets I ordered ( Long Low Wicket Basket Antique Walnut Brown)

I am curious if the owner of "The Basket Lady" experienced a similar negative experience after purchasing a product, what would the desired outcome be of the owner?

I placed my first order with "The Basket Lady" for 2 identical baskets. I received the baskets and am vey dissatisfied with this order. The baskets were significantly different in color and size, and the quality is less than desirable. One basket is a dark walnut color (which I ordered) The other basket is a light blonde color. One is approximately 1 inch longer than the other basket. One basket is so misshaped that it will not "sit flat" on a surface. They both are terribly misshaped on the sides, and not a true rectangular shape. The handles are not close to the same shape and size? One end has holes in the bottom, that appear to be insect related? One basket is peeling or fading in color? It is difficult to determine...possibly during the coloring process? The actual weaving material is larger on one basket than the other. I understand that 2 baskets cannot be identical, however, someone alike would be nice, especially since these were to be in a cabinet for storage next to each other? Another aspect of my first order that was disappointing......the automatic emailed order receipt that I received did not indicate the size measurements of the baskets I ordered. I emailed to inquire as why the description of my order was not included in the receipt. I received an email with an answer that was rude and did not directly answer my question. Therefore I inquired again, with no response as to why the description is not in my order receipt. Of course, after receiving my baskets, I am quite sure I know the answer.....Maybe "The Basket Lady" does not include the actual size on the order receipt that is listed on the website because they are aware the customer may not receive this size....as what I experienced. Nevertheless, my order with "The Basket Lady" was a bad experience. After emails back and forth, my issue is still not resolved. I am including pictures to back up my review. I personally count on reviews to help me make my decisions about purchases. In return, I like to post my honest reviews so others know as well. In my experience and personal view, these baskets are not quality baskets and "The Basket Lady" customer services is less to be desired. ON A POSITIVE NOTE....there are many, many great basket companies that provide excellent customer services and high quality baskets, and some at a fraction of the cost than this company. Thank you for allowing me to submit my honest review!!

I ordered 2 identical baskets and they are nothing alike?! One is much darker than the other. The handles are not the same size, and one is misshaped. I made the purchase based on reviews. However, I am now questioning the authenticity of these reviews. Lastly, I contacted customer service after placing my order because the details of the baskets I ordered were not listed in the automatic email I received. Shockingly the response I received from CS was “argumentative” in nature. After 3 emails, I still did not receive the detailed information of my order. Between terrible customer service, less than quality baskets, and the fact that I can buy quality, nice looking baskets at Target or TJ Maxx....at a fraction of the cost, I am very dissatisfied with my order. This review is my honest opinion. I hope this helps others as well.